Sally is asked to figure out why a flow that converts a specific type of lead into an account, contact, opportunity has stopped working.

Review the failed flow

Go to Setup and enter ‘flow’ in quick find box

Select Paused and Failed Flows

Find and open the flow that is being investigated

Expand everything in log and review

Consider ramifications of the error message

Provide Short Term and Long Term Fix Recommendations

Sally documents what she has found and discusses the findings with the team and the product owner.  She proposes a short term fix and a long term fix.

Short Term Fix

Train the users who are initiating this specific conversion process that they must first take ownership of the lead BEFORE they initiate the flow to do the conversion.  This change will be sure that a user id (owner of the lead) is used when creating an opportunity and not a queue.

Long Term Fix

Modify the screen flow to check that the lead being converted is not owned by a queue.