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Continue reading →: Salesforce App Not Showing New App PageSally, the Salesforce Sleuth, was asked by Tim, a new tester on the team, to find out why he is unable to view the new Support page that was just deployed to QA sandbox. Gather Information Sally gathers the following information about the issue. Research Sally looks into the permission…
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Continue reading →: Create an App For That?Hello again! I’m Daphne, a Salesforce admin and solution designer. I love designing solutions on the Salesforce platform. My team is creating a new custom object called Business Plan to support management’s new business planning process. As part of this development we need to decide if we use an existing…
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Continue reading →: Sally, the Salesforce Sleuth finds Issue with Conversion Flow
Sally is asked to figure out why a flow that converts a specific type of lead into an account, contact, opportunity has stopped working. Review the failed flow Go to Setup and enter ‘flow’ in quick find box Select Paused and Failed Flows Find and open the flow that is…
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Continue reading →: Non-functional Requirements
A non-functional requirement (NFR) describes a feature or trait that defines a system’s state of being. NFRs are expressed in the form of “system shall be <requirement>”, an overall property of the system as a whole or of a particular aspect and not a specific function Called “quality attributes”, “qualities”,…
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Continue reading →: MOST
MOST Analysis is performed during strategic analysis to evaluate an organisations overall strategy, the supporting activities and whether they are all in alignment. These are the four tiers in MOST Analysis: Mission: defines what business the organisation is in and what it is intending to achieve Objectives: key goals against which the…
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Continue reading →: PESTLE
The strategic analysis technique called PESTLE evaluates external factors that could impact business performance. The acronym stands for six elements affecting business: political, economic, technological, environmental, legal, and sociological. PESTLE analysis assesses the possible factors within each category, as well as their potential impact, duration of effect, type of impact…
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Continue reading →: The 5 Whys
This deceptively simple technique can help you uncover a whole host of information and help you get at the actual problem the business is needing to be addressed. The process is simple to use. You simply ask why to every statement the business stakeholder is making regarding the issue at…
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Continue reading →: Analysis Overview
Analysis is the practice of enabling change in an organizational context, by defining needs and recommending solutions that deliver value to stakeholders. Analysis can be strategic or tactical in nature. Strategic analysis is focused on the big picture while tactical analysis is focused on solving a specific problem or opportunity. In…
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I’m Kimberly
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