Citizen Development Model

This model consists of three groups and three areas:



  • Management – must buy into the idea of citizen development
  • Business – must have people ready to be or ready to learn to become citizen developers
  • Technology – must be willing to allow non-technology resources to perform some level of IT functionality


  • Process for citizen developers to accept requests and complete changes
  • Type of changes citizen developers can do as approved by IT
  • Governance for citizen development process